Some of you are probably wondering how did FedEx settle the damage they caused to my Epson 1280 photo printer. The title should give you a clue. In fact, I wanted to launch into a tirade of expletives towards FedEx Ground, all rightfully deserved of course, but I want to make this educational in case some of you are wondering: does a “declared value” insure my shippment, of so, how much is FedEx going to pay, how can I make sure the whole world knows FedEx sucks big time, who the fuck is Orion Blue Book and why should we care?
$41.00 that’s the amount on the check from FedEx regarding my claim about FedEx completely destroying a $400 printer. FedEx paid my claim 10cents on the dollar! I’m supposed to bask in their generousity of this “full and final settlement” based on the Orion Freaking Blue Book. That’s right, Orion Blue Book apparently says that my 3-year old used Epson 1280 in excellent working condition, with depreciation is worth $41. In fairness, I couldn’t be happier if this was true, for I’d gladly return the claim check to FedEx and buy a used Epson 1280 for $41, $51, $81 or even $91!!! But first, FedEx and fucking Orion Blue Book have to find me one. Orion Blue Book sucks!
Not that FedEx was so eager to satisfy a loyal customer for 10 years, FedEx actually denied my damage claim pretending I didn’t send “documentation.” After calling them and explaining what all the papers were in the envelope that the “case analyst” had in front of her, she quickly brushed me off “ok, I’ll pay the claim, bye!” Wow, that easy? I wanted to give her all assurances how they were doing the right thing, but she wouldn’t have any of it. Apparently, she had a secret weapon: Orion Blue Book — the biggest scam when it comes to electronic equipment. Oh, and get this: it’s based on National Dealer Surveys! Who buys this stuff? National Dealers and pawn-shops, most likely not ordinary people like me who actually buy and sometimess sell stuff. Just curious how many eBay-ers actually use this garbage?
Vele, where’s the lesson in this? Here it is: when shipping anything with FedEx, ignore the Declared Value field. It’s not insurance, just your own guess of what you think your stuff is worth. The only time this number is used is in the rarest of chances that Orion Blue Book says your shipment is higher value than what you put in the Declared Value and then FedEx pays you Declared Value, which is likely to happen when hell freezes over. Apparently, FedEx doesn’t give a shit about this number as they base every claim off the a) repair cost, b) replacement value, or c) orion blue book value which ever is less!!! If you want true shipping insurance avoid FedEx!!! Most likely you should use UPS as they actually call this insured value, but check with UPS on the phone. I hear the USPS is a little finicky as well. This puts FedEx as target of a class action lawsuit for misleading shippers on the intent and meaning of Declared Value. Imagine, I shipped stuff worth over $4000, and it meant nothing to them, I was misled (yeah, I should have read all pages of their terms of service, but what’s the point of declared value if you aren’t going to pay for it!?), and so are potentially millions of FedEx shoppers claiming declared value on their packages. Don’t use FedEx declared value, and avoid Fedex in the future.
Here are a few links of pissed off customers:
And I love this one!
So, here’s my next lesson: eBay should be in the business of Used Value books! THat’s the theme for my next blog,
For know, let me know if I should go to the trouble of filling a small claims court. All used Epson 1280’s on eBay start at around $150, because they are useful printers in working condition. All refurbished ones start at $250. New ones are around $350-$399. How do you get $41 I don’t know, but I’ll say it again: FedEx sucks and should be sued for misleading customers on shipping insurance and declared value, Orion Blue Book sucks because they are creating value to serve their direct customers: National Dealers and pawn-shops.